I live in Cary, NC, and our house is only a few years old. But we see bugs once a while, and my wife does not like that at all. Our friends referred Bulwark to us and we decided to give it a try. They came to the service very quickly. Jeremy was that staff that came to do the first service. He was very knowledgeable, and patient to answer all my questions and concerns. He was also very efficient. He was flexible and considerate. I have a son and don't want to spray too much stuff inside the house. Jeremy patiently explained what the chemicals he was using and gave me options to choose so that I will feel comfortable about the chemicals. I enjoyed our first encounter and the price is quite good too.