I was new to Las Vegas when I found my first scorpion. I contacted this company (my neighbors both use Bulwark) and They sent out Ryan Peck. He did a wonderful job explaining what he was doing and also promoting the company. I have now been using Bulwark for over a year and have never had a problem with them coming back out (when I did have a bug in the house), making appointments, or just answering questions that I may have. I did make a request to the company that they only send out Ryan to do my yard,as he takes the extra time to make sure it is done to my satisfaction, He is definatly an asset to this company.