John was very helpful in explaining how ants may be coming in to my home. He was diligent in his work and a pleasure to work with. He seemed to really put forth a great effort to help and I appreciate that. So many tech these days are just going through the motions and don't really seem to care so much about what is going on. John definetely was just the opposite and it was a refreshing change. I own a business and know what it's like to have a great employee, and you all have one!