We've used Bulwark Exterminating for several years now, and Ed has been our Techinician for most of it. He is very knowledgable, helpful, kind and courteous. We feel comfortable with him and really appreciate that he takes the time to find out our needs. He uses plant based sprays because we have children and that is a concern to us. We're very happy with Bulwark & Ed Sakugawa. If you're looking for a new pest contol Co. this one is awesome! I've never even considered changing!