It's simple 100% satisfaction, or your money back.
Our guarantee guidelines:
We will exceed your expectations of a service company
"When you call us, we'll be there." Today if we can, but no later than tomorrow. It's our 48-hour callback policy. (Excludes Sunday's and Holidays.)
Unlimited Free Reservices: If the pests come back, we do too. No charge. Communication is key. We love to hear from customers who need a little extra help. It means they understand that we are there for them.
"We just gotta know it's right." When you have a problem, we'll call you back a few days after the treatment to confirm that things are taken care of.
Flexible scheduling: Monday through Saturday, 7 a.m. through 8 p.m. Tell us when you want us there. Nobody wants to take vacation time to meet "the bug guy."
The anti-"no-show" policy: Nothing is more annoying than being stood up by a Service Company. If we fail to show up in the scheduled time frame without calling prior to reschedule, then the next regular service is free. With this kind of policy, we obviously must make our appointments to remain in business.
Note: Guarantees are included on all service agreements. Please see service agreement for details.
Heather Raleigh, NC
Steven came to take care of my ant invansion. He went through my home where the ants were coming in and treated all the spots I usually see them coming in. He took the time to listen to the problems and had gave me back great feedback. I have used Bulwark for appox. 3 years. Not only is the tech very prompt, but also the customer service. I saw that I had ants coming into my home last night and I called them up this morning to let them know. They called me back and told me that they would have someone out there this afternoon. I enjoy having Bulwark my pest control company...