It's simple 100% satisfaction, or your money back.
Our guarantee guidelines:
We will exceed your expectations of a service company
"When you call us, we'll be there." Today if we can, but no later than tomorrow. It's our 48-hour callback policy. (Excludes Sunday's and Holidays.)
Unlimited Free Reservices: If the pests come back, we do too. No charge. Communication is key. We love to hear from customers who need a little extra help. It means they understand that we are there for them.
"We just gotta know it's right." When you have a problem, we'll call you back a few days after the treatment to confirm that things are taken care of.
Flexible scheduling: Monday through Saturday, 7 a.m. through 8 p.m. Tell us when you want us there. Nobody wants to take vacation time to meet "the bug guy."
The anti-"no-show" policy: Nothing is more annoying than being stood up by a Service Company. If we fail to show up in the scheduled time frame without calling prior to reschedule, then the next regular service is free. With this kind of policy, we obviously must make our appointments to remain in business.
Note: Guarantees are included on all service agreements. Please see service agreement for details.
Ravan Atlanta, GA
James Nelms was my technician. He was very knowledgeable, friendly and supportive.He did an excellent job with his work and was very professional. One thing I liked with him is his coming back to us and explaining what he did and gave his number for call-back on any issues between the visits. I called him in 5 days on an issue with my lawn, he came back, explained the possible causes for the issue, and did take action, and said that he would follow up on this issue next week. Excellent service and I would recommend it to anyone.