It's simple 100% satisfaction, or your money back.
Our guarantee guidelines:
We will exceed your expectations of a service company
"When you call us, we'll be there." Today if we can, but no later than tomorrow. It's our 48-hour callback policy. (Excludes Sunday's and Holidays.)
Unlimited Free Reservices: If the pests come back, we do too. No charge. Communication is key. We love to hear from customers who need a little extra help. It means they understand that we are there for them.
"We just gotta know it's right." When you have a problem, we'll call you back a few days after the treatment to confirm that things are taken care of.
Flexible scheduling: Monday through Saturday, 7 a.m. through 8 p.m. Tell us when you want us there. Nobody wants to take vacation time to meet "the bug guy."
The anti-"no-show" policy: Nothing is more annoying than being stood up by a Service Company. If we fail to show up in the scheduled time frame without calling prior to reschedule, then the next regular service is free. With this kind of policy, we obviously must make our appointments to remain in business.
Note: Guarantees are included on all service agreements. Please see service agreement for details.
Jamie Raleigh, NC
I realized after I posted the review that the somehow I had minimized the stars in the rating. I didn't mean to give one star. I meant to give five! I recently used Bulwark to address an issue I was having in the kitchen and the foyer with little ants. The technician, Darlye, was outstanding. He went above an beyond, even addressing areas where the ants weren't currently but were likely to move to. He took the time to identify the type of ant and answer all of my questions. He explained each of the treatments he was using and how they worked. I was very pleased with Daryle's service and professionalism. I keep finding dead little ants in those areas now, so I think it's working.