It's simple 100% satisfaction, or your money back.
Our guarantee guidelines:
We will exceed your expectations of a service company
"When you call us, we'll be there." Today if we can, but no later than tomorrow. It's our 48-hour callback policy. (Excludes Sunday's and Holidays.)
Unlimited Free Reservices: If the pests come back, we do too. No charge. Communication is key. We love to hear from customers who need a little extra help. It means they understand that we are there for them.
"We just gotta know it's right." When you have a problem, we'll call you back a few days after the treatment to confirm that things are taken care of.
Flexible scheduling: Monday through Saturday, 7 a.m. through 8 p.m. Tell us when you want us there. Nobody wants to take vacation time to meet "the bug guy."
The anti-"no-show" policy: Nothing is more annoying than being stood up by a Service Company. If we fail to show up in the scheduled time frame without calling prior to reschedule, then the next regular service is free. With this kind of policy, we obviously must make our appointments to remain in business.
Note: Guarantees are included on all service agreements. Please see service agreement for details.
I live in Cary, NC, and our house is only a few years old. But we see bugs once a while, and my wife does not like that at all. Our friends referred Bulwark to us and we decided to give it a try. They came to the service very quickly. Jeremy was that staff that came to do the first service. He was very knowledgeable, and patient to answer all my questions and concerns. He was also very efficient. He was flexible and considerate. I have a son and don't want to spray too much stuff inside the house. Jeremy patiently explained what the chemicals he was using and gave me options to choose so that I will feel comfortable about the chemicals. I enjoyed our first encounter and the price is quite good too.