Bob has been our exterminator for 6 years now with Bulwark. We do not have to tell him where to spray or where our problem areas are as he knows them. Bob is such a nice, friendly person and his attention to detail is what made us fall in love with him. One time we had another exterminator show up to our door and we refused service because it was not Bob. If ever there is an issue of bugs in between services, all we have to do is call up Bulwark and they are out the next day with no questions asked. Great company and a great exterminator!