Did an excellent job describing the process of pest removal, & the steps needed to be taken. Was VERY informative and helpful. Explained the differences between growth regulation and just extermination, and why it can do more harm than good to just go buy a random spray from the hardware store and spray every bug with it. Also explained how important it is to switch sprays after a certain period of time. I was still having roach problems even after spraying my own mixes around my house. Rather than have to store a laboratory in my garage, I'm going to rely on bug techs like Jeremy to do a great job, and provide a very fairly priced service from now on.