James Nelms is our regular tech. He is always courteous and thoruough. If there is a problem area and you explain the issue he reconciles it immediately. He even informs you of changes to the compunds that are being used to combat the rash of new bugs, ants and insects we can expect due to the rainy winter season. He is also very aware of our dog and is helpful to be sure she is not affected by the sprays by alerting us to keep her indoors while he is there and for hours after he has gone. He is a recommended tech!