We started using Bulwark shortly after moving into our new home after completion. Ryan has been our Route Manager and has been excellent. We haven't had any problems but, when we have concerns he addresses them immediately and educates us on preventative measures. Bulwark uses products that are safe for our pets and our daughter. Ryan is the only tech that handles our residence. They have been a great company and Ryan takes care of my home inside and out. He maintains a professional attitude and a friendly disposition while in my home and interacting with my family and I.